Shipping policy

1. SHIPPING & DELIVERY

ALX Couture ships within the United States and internationally.

Free standard shipping on US and Puerto Rico orders over $200. The discount is applied automatically at checkout, no code needed. Under $200, standard US shipping is $14.95, Florida addresses are $9.99, and express is calculated at checkout. Florida orders over $200 are upgraded to free express.

We do not deliver to PO Boxes or APO/FPO addresses.

2. ORDER PROCESSING

Orders placed Monday to Friday (excluding public holidays) are processed and shipped from our warehouse within 2 to 5 business days of payment confirmation. Processing can take longer during sales, holidays and high-demand launches, or where a payment or address needs verifying.

You will receive an email confirmation once your order is received, and a second email with tracking once it ships.

3. DELIVERY TIMES

United States. Orders ship with USPS, UPS or FedEx. Standard delivery takes about 5 to 7 business days in transit after processing; express takes about 3.

International. Delivery time depends on the destination and the carrier. Rates are calculated at checkout based on weight and destination, so enter your address at checkout to see the exact cost before paying.

4. ADDRESSES

Please check your shipping address carefully before completing your order, including your apartment, unit or suite number. Carriers deliver to the address exactly as entered, so if we need to verify an address we will email you. If we do not hear back in time, high-demand items may sell out and your order will be moved to the waiting list for that item.

5. SHIPPING PROTECTION & MISSING PACKAGES

Every order we ship is protected by shipping insurance, and if a package goes missing we handle the claim for you. You never have to deal with the carrier’s claims desk.

If tracking says delivered but you don’t have it: check your front door, side or back entrance, mailbox, garage, mailroom, package locker or front desk; ask household members, neighbors and building staff; and look at the carrier’s tracking page for a delivery photo. Carriers sometimes scan a package as delivered shortly before it is dropped off, so please allow 2 business days. Most packages turn up in that window.

If it is still missing, or tracking has not updated in 7 or more days: submit our Lost or Missing Package request. It takes about 5 minutes and collects exactly what the carrier and insurer need.

What happens next: we review your request within 1 business day, then file the claim with the carrier and/or our shipping insurer the first day their filing window opens. Investigations usually take 8 to 15 business days, sometimes longer, and the carrier or insurer may contact you to confirm details. Approval and reimbursement are determined by the carrier or insurance provider, so we can’t promise the outcome in advance, but we keep you updated by email at every step, and once the claim is approved we make it right with a replacement or store credit.

Damaged or opened packages: keep the box and all packaging, take photos of the outside, inside, items and shipping label, and submit the same request within 48 hours of delivery.

If a package is later found, please let us know within 48 hours so we can close the case.

6. TAXES, DUTIES & CUSTOMS

International orders may be subject to import taxes, duties and tariffs set by the destination country. These are not included in your order total and are the customer's responsibility to pay in order to clear customs.

7. PAYMENT METHODS

We accept Visa, Mastercard, American Express and Discover credit and debit cards, plus Shop Pay, Apple Pay and Google Pay.

8. RETURNS & EXCHANGES

Returns are handled under our Refund Policy, which is the governing document. In short: store credit only, requested within 14 days of delivery, items unworn with tags attached. Sale items, swimwear, jewelry, accessories, intimates and sequin or glitter items are final sale and cannot be returned or exchanged. Pre-orders cannot be refunded.

Please read the full Refund Policy before purchasing.

9. CONTACT

Questions about an order or a shipment: email info@styledbyalx.com or call or text (951) 307-9477, available 24/7.