Showroom Pick-Ups
Pickup Location and Access
Styled by ALX
13048 SW 120th Street
Miami, FL 33186
This location is our office and secure pickup lockers only. It is not a retail showroom, and we do not offer walk-in shopping or in-person appointments.
Preparing Your Order
Please allow up to 48 hours for processing. When the order is ready, we send an email and, if a phone number was provided, a text with pickup instructions. Local-pickup orders are not shipped.
Pickup Deadline
Collect your order within 14 days of the Ready for Pickup notification. Check the contact details supplied at checkout and monitor your email and text messages. Contact us promptly if instructions are missing or you cannot access the locker.
If an order remains unclaimed after 14 days, we may restock the merchandise and issue store credit for the amount paid for the uncollected merchandise, subject to applicable law. A customer's failure to collect an order that was made available does not, by itself, create an ordinary change-of-mind cash-refund entitlement. Mandatory cancellation and refund rights still apply.
Readiness and Actual Collection
A Ready for Pickup notification means the order has been prepared and made available; it does not establish that the customer collected it. Actual collection, any locker-access records and pickup acknowledgments are treated separately.
For ordinary returns of collected merchandise, the 14-day request window begins on actual collection, with the other conditions in our Return & Exchange Policy. The collection deadline above remains separate.
Payment Disputes and Transaction Records
If you have an order concern, please contact info@styledbyalx.com so we can investigate and try to resolve it. This request does not prevent you from exercising lawful payment-dispute rights or extend a bank’s dispute deadline.
We may respond to a dispute with relevant records, as permitted by law and payment-provider procedures. These may include the listing and policies in effect when the order was placed, order confirmation, delivery or pickup records, return authorization and inspection records, store-credit or refund records, and customer communications.
We assess each dispute on its facts. A policy acknowledgment, store credit or Ready for Pickup notice does not by itself waive statutory rights or establish that a customer actually received an item.
For pickup help, contact info@styledbyalx.com or (951) 307-9477.
LATE, EXPIRED & UNAUTHORIZED RETURNS
Published July 1, 2026. The new 10% late-return restocking fee applies to orders placed after publication of this update. Earlier purchases remain subject to the terms disclosed when ordered; new fees are not applied retroactively. For covered orders, this section controls over any inconsistent ordinary-return deadline or restocking-fee wording elsewhere on this page.
This section concerns ordinary fit, preference and change-of-mind returns. It does not restrict remedies or claim periods required by applicable law, including for incorrect, defective or materially misrepresented goods. Legally required refunds and remedies remain available without fees prohibited by law.
Approved returns must be shipped within 5 days of return approval. A return that is not shipped within 5 days of approval automatically expires and is no longer eligible under the standard return authorization.
Styled by ALX may, at its sole discretion, agree to accept an otherwise eligible return that was shipped after the 5-day deadline. Acceptance of a late return is a courtesy and is not guaranteed.
If Styled by ALX elects to accept a late return, a 10% restocking fee will apply to the eligible merchandise value and will be deducted from the store credit issued.
The 10% late-return restocking fee replaces the standard 5% restocking fee for that return; the fees are not cumulative.
Any applicable prepaid return-label cost will also be deducted from the store credit.
Late returns remain subject to all other return requirements, including merchandise condition, tags, final-sale exclusions, inspection and eligibility requirements.
All accepted late returns are issued as Styled by ALX store credit only. No refund will be issued to the original payment method.
Merchandise sent after a return authorization has expired may also be refused and returned to the customer at the customer’s expense.
Acceptance of one late return does not waive, extend, or modify the return deadline for any other order or future return.
Please contact us before sending a late or unauthorized return; any exception must be confirmed by Styled by ALX in writing. The prepaid return-label deduction is $10 when we provide the label; no Styled by ALX label fee is deducted when you purchase your own tracked return shipping.