Showroom Pick-Ups
Showroom Pickup & Order Retrieval
All local pickup orders must be retrieved from our showroom location:
Styled by ALX
13048 SW 120th Street
Miami, FL 33186
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Pickup Process
Once your order is placed, please allow up to 48 hours for processing.
When your order is ready, you will receive:
• An email confirmation
• A text message with pickup instructions (if phone number is provided)
Your order will be placed in our secure pickup locker (“black box”) for retrieval.
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Important Pickup Instructions
• Customers are responsible for checking their email and/or text notifications
• Orders must be picked up using the instructions provided
• The pickup location and instructions are clearly provided at checkout and on our website
Failure to follow pickup instructions does not qualify for a refund.
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Pickup Responsibility
Once your order has been marked as ready for pickup, it is considered fulfilled.
Styled by ALX is not responsible for:
• Orders not picked up
• Missed notifications
• Failure to follow pickup instructions
• Customer errors in selecting local pickup
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Chargebacks & Disputes (Pickup Orders)
By selecting local pickup at checkout, you agree:
• The order will not be shipped
• You are responsible for retrieving the order
• The order is considered fulfilled once ready for pickup
Any chargebacks filed claiming “item not received” for a pickup order will be disputed with:
• Order confirmation
• Pickup selection confirmation
• Notification logs (email/text)
• Proof of fulfillment
We reserve the right to deny future service to customers who file invalid or fraudulent disputes.
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Storage & Abandoned Orders
Orders must be picked up within 7 days of being marked ready.
After 7 days:
• Items may be restocked
• Store credit may be issued at our discretion
• A restocking fee may apply
No refunds will be issued for unclaimed orders.
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By Completing Your Order
You acknowledge and agree to this Pickup Policy and all related terms.
torage & Unclaimed Orders
Orders must be picked up within 14 days (2 weeks) of being marked ready for pickup.
We send multiple notifications, including:
• Email confirmation
• Text message notifications (if a phone number is provided)
Customers are responsible for monitoring these communications and retrieving their order.
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Failure to Pick Up
If an order is not picked up within 14 days:
• The order will be considered abandoned
• The item(s) may be restocked
• The order will be converted to store credit only
No refunds will be issued under any circumstances.
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Pickup Responsibility
Once an order is marked as ready for pickup, it is considered fulfilled.
Styled by ALX is not responsible for:
• Orders not picked up
• Missed notifications
• Failure to follow pickup instructions
• Customer delays or errors
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Chargebacks & Disputes
By selecting local pickup at checkout, you agree:
• You are responsible for retrieving your order within 14 days
• The order is considered fulfilled once ready
• Failure to pick up does not qualify as non-delivery
Any chargebacks claiming “item not received” will be disputed with:
• Order confirmation
• Pickup selection confirmation
• Notification records (email/text)
• Proof of fulfillment
Store credit issued for unclaimed orders is considered final resolution.