Showroom Pick-Ups

Showroom Pick-Ups

Last updated: 19 August 2026

Pickup Location

Styled by ALX
13048 SW 120th Street
Miami, FL 33186

Please note: this location is our office and is pickup lockers only. It is not a store or showroom you can shop in. We do not accept walk-ins or appointments, and customers are not able to come inside. Your order is placed in a secure pickup locker and you retrieve it using the instructions we send you.

Pickup Process

Once your order is placed, please allow up to 48 hours for processing. When your order is ready you will receive:

  • An email confirmation
  • A text message with your locker pickup instructions, if you provided a phone number

Your order is placed in our secure pickup locker for retrieval. Please follow the instructions exactly as sent.

Your Responsibility

  • Check your email and text notifications
  • Retrieve your order using the instructions provided
  • Select local pickup only if you are able to collect from this address

Failure to follow the pickup instructions does not qualify for a refund.

Storage & Unclaimed Orders

Orders must be picked up within 14 days of being marked ready. After 14 days the order is considered abandoned. The item may be restocked and the order converted to store credit only. No refunds are issued for unclaimed orders.

Fulfillment & Disputes

Once an order is marked ready for pickup, it is considered fulfilled. Styled by ALX is not responsible for orders that are not picked up, missed notifications, failure to follow pickup instructions, or customer errors in selecting local pickup.

By selecting local pickup at checkout you agree that the order will not be shipped, that you are responsible for retrieving it within 14 days, and that failure to pick up does not qualify as non-delivery.

Any chargeback filed claiming "item not received" on a pickup order will be disputed using the order confirmation, the pickup selection at checkout, our email and text notification logs, and proof of fulfillment. Store credit issued for unclaimed orders is considered final resolution. We reserve the right to deny future service to customers who file invalid or fraudulent disputes.

Questions

Email info@styledbyalx.com or call our office at 786-542-5888. We respond within 24 to 72 business hours, excluding weekends and holidays.

By Completing Your Order

You acknowledge and agree to this Pickup Policy and all related terms.

LOCAL PICKUP — FULFILLMENT & DISPUTE POLICY

By selecting Local Pickup at checkout, the customer acknowledges and agrees that the order will NOT be shipped and that the customer is responsible for retrieving the order from the designated Styled by ALX pickup location after receiving a Ready for Pickup notification.

FULFILLMENT OF PICKUP ORDERS

A Local Pickup order is considered prepared and made available for fulfillment once Styled by ALX has completed the order and issued a Ready for Pickup notification.

Because Local Pickup orders are not shipped, carrier tracking numbers and shipping delivery confirmations do not apply. The absence of shipping tracking does not indicate that Styled by ALX failed to prepare or make the merchandise available.

Customers are responsible for:

• Providing accurate contact information at checkout.
• Monitoring the email address and/or telephone number provided with the order.
• Reviewing Ready for Pickup notifications and pickup instructions.
• Retrieving the order from the designated pickup location within the timeframe stated in our pickup policy.

Failure or delay by the customer in retrieving an order after it has been made available does not constitute merchant non-fulfillment or shipping non-delivery.

PICKUP RECORDS

For security, fraud prevention, customer service, and dispute resolution, Styled by ALX may maintain records relating to Local Pickup orders, including:

• Order and payment records
• Customer account and prior order history
• Billing and contact information provided at checkout
• Local Pickup selection
• Order preparation and fulfillment timestamps
• Ready for Pickup notifications
• Email and SMS communications
• Pickup reminders
• Pickup/access records, when available
• Transaction, device, IP, authentication, and fraud-prevention information made available by our payment processor or ecommerce platform

These records may be used as supporting evidence when responding to payment disputes, chargebacks, fraud claims, or claims that merchandise was not made available.

CHARGEBACKS & PAYMENT DISPUTES

Customers who believe there is an issue with a Local Pickup order are encouraged to contact Styled by ALX directly before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

If a chargeback or payment dispute is filed, Styled by ALX reserves the right to provide relevant transaction and order records to our payment processor, card network, issuing bank, fraud-prevention providers, or other parties involved in resolving the dispute, as permitted by applicable law and their procedures.

Evidence may include the customer’s order history, Local Pickup selection, order and payment information, communications, Ready for Pickup records, applicable policies, prior undisputed transaction history, and available transaction/authentication information.

Selecting Local Pickup does not mean that Styled by ALX will deliver or ship the merchandise. The customer’s responsibility is to retrieve the merchandise after it has been made available for pickup.