Returns & Store Credit

At a glance

  • Request a return within 14 days of delivery (for local-pickup orders, 14 days from the day you collect the order).
  • Wait for our approval email, then ship within 5 days of approval, with tracking.
  • Your return must arrive back to us within 30 days of delivery (for local-pickup orders, 30 days from the day you collect the order). A return that arrives later is void.
  • Approved returns are issued as Styled by ALX store credit only. We do not refund ordinary returns to the original card or payment method.
  • A 5% restocking fee applies. If we provide the prepaid return label, $10 is deducted from your store credit.
  • Original shipping charges are not refundable.
  • Final sale: jewelry (unless received damaged), bodysuits, shapewear, swimwear, underwear, nipple covers, breast tape, and any item marked Final Sale.

How to request a return

  1. Sign in to your account at www.styledbyalx.com using the email address from your order.
  2. Open the order and select Request Return.
  3. Wait for our approval email before you ship anything.
  4. Ship the approved items within 5 days of approval, with tracking, to:
    Styled by ALX Returns
    13048 SW 120th Street
    Miami, FL 33186
    United States

Packages sent without an approved return may be refused. We are not responsible for return packages that are lost or delayed in transit. If you cannot see the Request Return option, check that you are signed in with your order email, or contact info@styledbyalx.com.

Return conditions

Items must be unworn and unused, in original condition, with all original tags attached, and free of stains, makeup, deodorant marks, odors, visible wear, alterations or damage. Every return is inspected when it arrives. Items that do not meet these conditions may be rejected. If a rejected item is sent back to you, you pay the reshipping cost.

Store credit only

Approved returns are issued as Styled by ALX store credit after inspection. We do not issue refunds to the original credit card, debit card or other payment method for ordinary returns, such as fit, size, style preference or change of mind. Store credit is added to the customer account for the email used on the order, stays available for future purchases, and cannot be transferred to another account. Declining or not using store credit does not turn it into a cash refund.

Fees

  • Restocking fee: 5% of the returned merchandise value, deducted from your store credit.
  • Return label: if we provide the prepaid label, $10 is deducted from your store credit. If you buy your own tracked shipping, no label fee is deducted.
  • Original shipping: not refundable.

Your store credit equals the value of the returned merchandise, minus the 5% restocking fee, minus $10 if we provided the label.

Late or expired returns

Returns must arrive back to us within 30 days of delivery (or of collection, for local-pickup orders). A return that arrives after that is void: it is not eligible for store credit and may be refused or sent back to you at your cost, so please ship your approved return right away. Return requests made more than 14 days after delivery are not accepted. An approval expires if the package is not shipped within 5 days of approval. Please contact us before sending a late return. We may accept a late return as a courtesy, confirmed by us in writing. If we do, a 10% restocking fee applies instead of the 5% fee (never both), plus the $10 label deduction if we provided the label, and the return is issued as store credit. Items sent without an approval, or after an approval has expired, may be refused and returned to you at your cost.

Exchanges

We do not offer direct exchanges. To get a different size, color or item, return the original for store credit and place a new order. Availability is not guaranteed.

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or defective, email info@styledbyalx.com with your order number and photos, ideally within 48 hours of delivery. These cases are handled separately from ordinary returns. The store-credit rule and fees above do not limit any remedy the law requires.

Sizing

Sizing varies by brand, style and fabric. Our size chart is a general guide. Please check the product details, and contact us before ordering if you are unsure. An item that is correct but does not fit is an ordinary return under this policy.

Preorders

Preorder cancellations and shipping delays are covered in our Shipping & Delivery policy. If we cannot ship within the time shown, you keep every cancellation and refund right the law gives you.

Using your store credit

Sign in with the email from your order, add items to your cart, and select Apply Store Credit at checkout. Any remaining balance stays in your account. Step-by-step help: www.styledbyalx.com/pages/how-to-use-store-credit-gift-cards

Questions

If something is wrong with an order, please contact us first so we can help: info@styledbyalx.com or (951) 307-9477.

By placing an order, you agree to this policy. Each order is governed by the return policy shown on our website when that order was placed.