RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it does not arrive as expected. If you are not satisfied with your order, we are happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- All items would need to be purchased originally from ALX Couture
If one the above conditions are not met, we are unfortunately unable to process any claims for exchanges regardless if the items have been shipped back to us.
Sale item(s), jewelry, and intimates are non-exchangeable nor returnable either at our retail boutique or online.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns need to be made within 14 days of the delivery from ALX Couture. For local customers, there is an option to exchange at any of our ALX Couture locations.
2. EXCHANGES AT OUR BOUTIQUES
2.1 You will need to bring along your original invoice along with the item(s) in its original condition and packaging to any of our boutiques.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to pay the difference.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 Returns at our boutique are only eligible for store credit. No refunds will be given at our boutiques.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly email us in order to receive an authorized return number for your items.
3.3 Mail us your parcel via a trackable mode of shipping.
3.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 6 working days upon receipt of your parcel.
3.5 All requests for returns will be exchanged for store credit or exchange item. No refunds will be given.
3.6 No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.7 However, if any of the products received are deemed defective or a wrong shipment, ALXCouture.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subject to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of ALXCouture.com.
3.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for exchanged items.
3.9 Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. ALX Couture does not provide return shipping labels. A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
3.9 All returns and exchanges made via our online portal at www.ALXCouture.com would need to be shipped to :
14032 SW 8ST
Miami, Florida 33184
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 ALX Couture makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.