Return Instructions

How to Return an Item

Please see Return & Exchange Policy for our policies. 

Returning an item is quick and easy. Follow the steps below:

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Step 1: Log into alx couture account with the email used to make the order. You will be emailed a code to login. 

Step 2: Select Your Order

Once logged in, view your orders and select the item you would like to return.

Step 3: Request a Return

Click “Request Return” and follow the prompts to submit your return request.

 

Step 4: Ship Your Item

Once your return is approved:

Carefully package your item
Use your preferred shipping carrier
Send it to the address below

Return Address:
Styled by ALX Returns
13048 SW 120th Street
Miami, FL 33186

Customers are responsible for return shipping costs.

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Step 5: Receive Store Credit

Once your return is received and approved:

Your store credit will be issued
You will receive an email confirmation
Your credit will be available in your account

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Important Notes

Returns must be requested within 14 days of delivery & shipped out within 5 days of request approval. 
Items must be unworn with tags attached
Final sale items cannot be returned
You must be logged into your account to request a return. 

***If you do not see the return option, please ensure you are logged in with the same email used to place your order.

Please text only Customer Service if you need help 786-442-5598 with the order number and the problem you are having. Please make sure it is a text because we will not get it if it is a phone call to help you. 

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How to Use Your Store Credit

Using your store credit is simple and seamless.

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Step 1: Log Into Your Account

Go to style.alex.com and log into your account using the same email used to place your order.

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Step 2: Confirm Your Store Credit

Your store credit is automatically saved to your account and linked to your email.

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Step 3: Shop as Usual

Browse the website and add your favorite items to your cart.

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Step 4: Apply Store Credit at Checkout

At checkout:

Your store credit will appear automatically
Select “Apply Store Credit”
Your balance will be applied to your order

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Important Notes

You must be logged into your account to use store credit
Store credit is tied to the email used at checkout
Store credit cannot be transferred to another account
Any remaining balance can be used on future purchases

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Need Help?

If you do not see your store credit at checkout:

Make sure you are logged in with the correct email
Contact us at info@styledbyalx.com for assistance.