Returns & Exchanges

Returns & Exchanges

Last updated: 19 August 2026. This policy applies to all orders placed on or after 22 April 2026.

We want you to love your purchase. If something isn't quite right, we're here to help.

Return Window

Return requests must be submitted within 14 days of delivery. Once your return is approved, you have 5 days to ship it back. Returns not shipped within 5 days of approval are voided.

To be eligible, items must be:

  • Unworn, unused, and in original condition
  • With all original tags attached
  • Free of stains, odors, makeup, deodorant marks, or damage

Final Sale Items

These items cannot be returned or exchanged:

  • Jewelry (unless received damaged)
  • Bodysuits
  • Shapewear
  • Bathing suits
  • Underwear
  • Nipple covers
  • Breast tape

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos so we can review and assist.

Store Credit Only & Restocking Fee

All approved returns are issued as store credit only. We do not issue refunds to the original payment method.

A 5% restocking fee applies to all returns and is deducted from your store credit.

Original shipping charges are never refunded. For international orders, customs duties, taxes, and brokerage fees are also non-refundable.

Return Shipping

United States & Puerto Rico: we provide a prepaid return label. The cost of the label is deducted from your store credit. If you choose to ship it back yourself instead, nothing is deducted — but your carrier must provide tracking.

All other countries: we do not provide international return labels. You are responsible for arranging and paying for return shipping with the carrier of your choice. Please email us your tracking number as soon as you ship, so we can both monitor the package. We recommend the most economical tracked option.

We are not responsible for returns that are lost, delayed, or delivered without proof of tracking.

How to Request a Return

  1. Go to www.styledbyalx.com
  2. Log into your account using the same email you used at checkout — you'll be emailed a login code
  3. Select your order
  4. Click Request Return and follow the prompts

If you don't see the return option, make sure you are logged in with the email used to place the order.

Send approved returns to:

Styled by ALX Returns
13048 SW 120th Street
Miami, FL 33186
United States

Condition of Returns

Every returned item is inspected on arrival. Returns are rejected if the item arrives with stains, makeup or deodorant marks, odors, visible wear, or any damage or alteration.

If you would like a rejected item shipped back to you, a reshipping fee applies and you are responsible for the cost. We are not able to hold or return rejected items unless shipping is paid.

Exchanges

We do not offer direct exchanges. To get a different item: submit a return request, receive your store credit once approved, then place a new order using that credit. This is the fastest route and gives you the best chance at availability.

Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded before shipment. Our fulfillment team begins processing immediately. Cancellation requests sent by email, text, phone, or social media will not stop an order.

If you no longer want your order, please submit a return request after it is delivered.

How to Use Store Credit

  1. Log into your account at www.styledbyalx.com using the email from your order
  2. Add items to your cart
  3. At checkout, select Apply Store Credit

Your balance applies automatically. Store credit is tied to the email used at checkout, cannot be transferred to another account, and any remaining balance stays available for future orders.

Late or Unauthorized Returns

Returns requested more than 14 days after delivery will not be accepted. Items sent back without an approved return request may be refused.

Questions

Email info@styledbyalx.com or call (951) 307-9477, answered 24/7. Email replies come within 24 to 72 business hours, excluding weekends and holidays.

Agreement

By completing a purchase on www.styledbyalx.com you agree to this policy, including the store-credit-only terms, the 5% restocking fee, and the final sale exclusions above.