Showroom Pick-Ups
Updated October 1, 2026. Effective for orders placed after this update is published. Earlier orders remain subject to the terms disclosed when they were placed, together with applicable law. New terms and fees are not applied retroactively.
Pickup Location and Access
Styled by ALX
13048 SW 120th Street
Miami, FL 33186
This location is our office and secure pickup lockers only. It is not a retail showroom, and we do not offer walk-in shopping or in-person appointments.
Preparing Your Order
Please allow up to 48 hours for processing. When the order is ready, we send an email and, if a phone number was provided, a text with pickup instructions. Local-pickup orders are not shipped.
Pickup Deadline
Collect your order within 14 days of the Ready for Pickup notification. Check the contact details supplied at checkout and monitor your email and text messages. Contact us promptly if instructions are missing or you cannot access the locker.
If an order remains unclaimed after 14 days, we may restock the merchandise and issue store credit for the amount paid for the uncollected merchandise, subject to applicable law. A customer's failure to collect an order that was made available does not, by itself, create an ordinary change-of-mind cash-refund entitlement. Mandatory cancellation and refund rights still apply.
Readiness and Actual Collection
A Ready for Pickup notification means the order has been prepared and made available; it does not establish that the customer collected it. Actual collection, any locker-access records and pickup acknowledgments are treated separately.
For ordinary returns of collected merchandise, the 14-day request window begins on actual collection, with the other conditions in our Return & Exchange Policy. The collection deadline above remains separate.
Payment Disputes and Transaction Records
If you have an order concern, please contact info@styledbyalx.com so we can investigate and try to resolve it. This request does not prevent you from exercising lawful payment-dispute rights or extend a bank’s dispute deadline.
We may respond to a dispute with relevant records, as permitted by law and payment-provider procedures. These may include the listing and policies in effect when the order was placed, order confirmation, delivery or pickup records, return authorization and inspection records, store-credit or refund records, and customer communications.
We assess each dispute on its facts. A policy acknowledgment, store credit or Ready for Pickup notice does not by itself waive statutory rights or establish that a customer actually received an item.
For pickup help, contact info@styledbyalx.com or (951) 307-9477.