Shipping & Delivery

Preorders: Commitment, Shipping and Cancellation

No change-of-mind cancellations. A preorder reserves merchandise that is not ready for immediate shipment. Once placed, a preorder cannot be cancelled solely because you change your mind, select a different size or color, or no longer need the item. This restriction does not apply when cancellation or another remedy is required by law.

Shipping estimates and event dates. Review the preorder shipping information on the product listing before purchasing. Listed dates or windows are estimates for shipment, not guaranteed delivery or arrival dates. We do not guarantee arrival for a wedding, trip, holiday or other event unless we expressly provide a written guarantee. Expedited shipping relates to carrier transit after dispatch and does not make preorder stock available sooner.

We will fulfill active preorders when the merchandise arrives, passes inspection and is ready for dispatch, within the applicable shipping time or a delay to which you have validly agreed. A preorder does not authorize an unlimited wait. For U.S. internet orders, we must have a reasonable basis to ship within the clearly stated shipping time or, if no clear shipping time is stated, within 30 days of receiving a properly completed order.

Delayed or unavailable merchandise. If we cannot ship within the applicable time, we will notify you no later than that deadline, provide a revised shipping date when we have a reasonable basis for one, and offer the choice required by law to wait or cancel the unshipped merchandise for a prompt refund. When affirmative consent to a delay is required, we will obtain it; if it is not received, we will cancel and refund as required. If you agree to an indefinite delay, you may cancel before shipment. If we cannot fulfill an item, we will cancel that item and promptly refund the payment due for it.

Refunds required for unshipped cancelled merchandise are returned through the original payment method as required by law, including applicable shipping charges. We do not substitute store credit or deduct restocking, cancellation or return-label fees from those required refunds. We will not ship merchandise after a valid cancellation has taken effect.

After delivery. Preorder status alone does not make an item final sale. Ordinary returns follow the Return & Exchange Policy and any product-specific final-sale disclosure made before purchase. Rights relating to incorrect, defective or materially misrepresented goods, mandatory cancellation rights and lawful payment disputes remain available.

For preorder questions or a cancellation right arising from a shipping delay, email info@styledbyalx.com with your order number. See the Terms & Conditions.