Returns & Store Credit
Preorder Purchases
For orders placed after publication on October 1, 2026: preorders cannot be cancelled for a change of mind, size or color preference, or because the item is no longer needed, except where applicable law requires otherwise. Active preorders are fulfilled when stock is received and ready for dispatch, subject to the disclosed shipping time and any validly agreed delay.
Listed shipping dates are estimates, not guaranteed arrival dates for an event. Estimates do not authorize an unlimited delay. Required shipping-delay notices, consent, cancellation and prompt refund rights remain available. Required refunds for unshipped cancellations go to the original payment method as applicable, without restocking or cancellation deductions; store credit is not substituted. Earlier purchases remain governed by their original terms and applicable law. Read the full Preorder Policy.
Updated October 1, 2026. Effective for orders placed after this update is published. Earlier orders remain subject to the terms disclosed when they were placed, together with applicable law. New terms and fees are not applied retroactively.
Ordinary returns and mandatory rights: The eligibility limits, deadlines, store-credit treatment and fees below apply to ordinary fit, preference and change-of-mind returns. Incorrect, defective or materially misrepresented goods are assessed separately. Where applicable law requires cancellation, a refund to the original payment method, repair, replacement or another remedy, those rights take priority, including mandatory cooling-off rights. Legally required remedies are provided within applicable legal time limits and without fees prohibited by law.
RETURNS & EXCHANGES POLICY
We want you to love your purchase. If something isn’t quite right, we’re happy to assist with eligible returns in accordance with the policy below.
RETURN WINDOW
Return requests must be submitted within 14 days of delivery, or actual collection for local-pickup orders.
Once a return request is approved, the return package must be shipped within 5 days of approval. If the package is not shipped within 5 days, the return authorization will expire and the return will no longer be eligible.
To qualify for a return, merchandise must be:
• Unworn and unused
• In its original condition
• With all original tags attached
• Free of stains, makeup, deodorant marks, odors, visible wear, alterations, or damage
All returned merchandise is inspected before store credit is issued.
Items that do not meet these requirements may be rejected.
STORE CREDIT ONLY — NO REFUNDS TO ORIGINAL PAYMENT METHOD
All approved returns are issued as Styled by ALX store credit only.
We do not issue refunds to the original credit card, debit card, or other original payment method for eligible returns.
Submitting a return request, receiving return authorization, and sending merchandise back under an approved return constitutes acknowledgment that an eligible return will be processed according to this store-credit-only policy.
Once an eligible return is received, inspected, and approved, the applicable store credit will be issued to the customer’s account and confirmation will be sent electronically.
Store credit is linked to the customer account/email used for the applicable order and may be used toward eligible future purchases.
RETURN SHIPPING & RESTOCKING FEE
Customers are responsible for return shipping costs.
If Styled by ALX provides a prepaid return label, a $10 return-label fee will be deducted from the store credit issued for the return.
If the customer purchases return shipping independently, no Styled by ALX return-label fee will be deducted; however, the customer remains responsible for that shipping expense.
A 5% restocking fee applies to all approved returns and will be deducted from the store credit issued.
Original shipping charges are non-refundable and are not included in store credit.
The store credit issued will therefore reflect the eligible merchandise value after applicable restocking and return-label deductions.
HOW TO REQUEST A RETURN
Visit www.styledbyalx.com
Log into your customer account using the same email address used to place the order.
Select the applicable order.
Select Request Return and follow the instructions.
Return requests must be submitted within 14 days of delivery, or actual collection for local-pickup orders.
Once approved, the return must be shipped within 5 days of approval.
Approved returns should be sent to:
Styled by ALX Returns
13048 SW 120th Street
Miami, FL 33186
United States
Returns must have tracking. Styled by ALX is not responsible for return packages lost or delayed in transit.
Merchandise sent without an approved return authorization may be refused.
RETURN AUTHORIZATION
Submitting a return request does not automatically guarantee acceptance.
Approved return requests will receive return instructions electronically.
The return authorization may identify the merchandise approved for return and applicable return terms, including store-credit treatment, return shipping charges, restocking fees, and applicable deadlines.
After the merchandise is received, it will be inspected before final store credit is issued.
FINAL SALE ITEMS
The following merchandise is final sale and cannot be returned or exchanged:
• Jewelry, unless received damaged
• Bodysuits
• Shapewear
• Bathing suits/swimwear
• Underwear
• Nipple covers
• Breast tape
• Items specifically identified as Final Sale at the time of purchase
Final-sale merchandise is not eligible for store credit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective item, please contact us promptly, preferably within 48 hours of delivery, and provide photographs showing the issue where available. This request does not shorten any legally required claim period.
These situations are reviewed separately from standard customer-initiated returns.
CONDITION OF RETURNED MERCHANDISE
Every return is inspected upon arrival.
A return may be rejected if merchandise is received:
• Worn or used
• Without required tags
• With stains
• With makeup or deodorant marks
• With odors
• Damaged or altered
• Otherwise outside the return eligibility requirements
If a rejected item must be shipped back to the customer, the customer is responsible for the applicable reshipping cost.
EXCHANGES
We do not process direct online exchanges.
If you would like another size, color, or item:
Submit an eligible return request.
Receive store credit after the return is received, inspected, and approved.
Place a new order using the available store credit.
Availability of replacement merchandise is not guaranteed.
HOW TO USE STORE CREDIT
Log into your account at www.styledbyalx.com using the email associated with your store credit.
Add merchandise to your cart.
Proceed to checkout.
Select Apply Store Credit, when available.
Available store-credit value will be applied toward the eligible purchase.
Store credit is associated with the applicable customer account/email and cannot be transferred to another customer account.
Any unused balance may remain available for eligible future purchases subject to the applicable store-credit terms.
LATE OR UNAUTHORIZED RETURNS
Returns requested after the 14-day return window are not eligible.
Approved returns that are not shipped within 5 days of approval will expire and may no longer be accepted.
Merchandise sent without an approved return request may be refused.
AGREEMENT TO RETURN POLICY
By completing a purchase through www.styledbyalx.com, the customer acknowledges and agrees to the return terms applicable to the order, including:
• The 14-day return-request window
• The 5-day approved-return shipping deadline
• Store credit only for eligible returns
• No refunds to the original payment method for eligible returns
• The 5% restocking fee
• The $10 return-label deduction when a Styled by ALX prepaid return label is provided
• Non-refundable original shipping charges
• Final-sale exclusions
• Merchandise condition requirements
By submitting and proceeding with an approved return, the customer further acknowledges that the eligible return will be processed according to these return terms.
For assistance, contact:
info@styledbyalx.com
(951) 307-9477
Sizing, Fit and Purchase Decisions
Size labels and fit can vary by brand, style, fabric, stretch and cut. General size charts are guides; review any product-specific measurements and size information before ordering. Contact info@styledbyalx.com before purchasing if you need clarification.
When the correct item is supplied and it conforms to the listing, choosing a size that does not suit you, a preference for a different fit, or a change of mind is an ordinary return request. These requests are subject to our Return & Exchange Policy, including the 14-day request window, condition requirements, final-sale exclusions and store-credit-only treatment.
This does not cover a wrong size sent by us, an inaccurate stated measurement, a defective item or another material difference from the listing. Those concerns are reviewed separately, and applicable consumer rights remain available.
Return Deadlines and Store Credit
For ordinary fit, preference or change-of-mind returns, request authorization within 14 days of delivery and ship the approved items within 5 days of approval. For a local-pickup purchase, the ordinary return-request period begins when the order is actually collected. A Ready for Pickup notice alone does not start that return period; the separate pickup deadline still applies.
A return request, return label or parcel’s arrival does not by itself establish eligibility. Returns remain subject to inspection and the conditions in our Return & Exchange Policy. An ordinary return requested after the deadline, including several months after purchase, is outside the standard return policy. Please contact us before sending a late or unauthorized return; any exception must be confirmed by us in writing.
Eligible ordinary returns are issued as store credit, with the disclosed 5% restocking fee and a $10 deduction only when we provide the prepaid return label. Declining store credit, leaving it unused or later preferring a cash refund does not by itself create a right to a refund to the original payment method or reopen the return window.
These ordinary-return conditions do not restrict remedies or claim periods required by applicable law, including for incorrect, defective or materially misrepresented goods.
AI Imagery and Product Concerns
The use of AI-assisted content does not, by itself, change an item’s return eligibility. Standard returns remain subject to the return terms disclosed when the order was placed.
If you receive an incorrect, damaged or defective item, or believe the item materially differs from its advertised description or appearance, please contact info@styledbyalx.com promptly with your order number, a description of the issue and photographs where available. We will assess these concerns separately from ordinary change-of-mind returns.
Store-credit-only terms, final-sale exclusions, restocking fees and return-shipping charges do not override remedies required by applicable law. Requests to report a concern promptly do not shorten any legally required claim period.
An AI disclosure does not mean that a customer accepts a materially misrepresented product or waives applicable consumer or payment-dispute rights. Read our AI & Product Imagery Disclosure.
Payment Disputes and Transaction Records
If you have an order concern, please contact info@styledbyalx.com so we can investigate and try to resolve it. This request does not prevent you from exercising lawful payment-dispute rights or extend a bank’s dispute deadline.
We may respond to a dispute with relevant records, as permitted by law and payment-provider procedures. These may include the listing and policies in effect when the order was placed, order confirmation, delivery or pickup records, return authorization and inspection records, store-credit or refund records, and customer communications.
We assess each dispute on its facts. A policy acknowledgment, store credit or Ready for Pickup notice does not by itself waive statutory rights or establish that a customer actually received an item.