FAQs
Everything you need to know about ordering, shipping, pickup, returns and sizing at STYLED BY ALX COUTURE. Question not covered here? Email info@styledbyalx.com or call (951) 307-9477.
About us
What is STYLED BY ALX COUTURE?
STYLED BY ALX COUTURE is a Miami-based women's fashion boutique offering dresses, matching sets, tops, denim, shoes, handbags and jewelry for vacation, work, events and everyday wear. We carry curated contemporary brands alongside our own labels, including Alexandria Brandao Shoes and Jewels by ALX.
Do you have a store I can visit?
We do not have a retail store or showroom open to customers. Online orders can be collected from our secure pickup lockers at 13048 SW 120th Street, Miami, FL 33186. There are no in-person shopping appointments.
How do I contact customer service?
Call (951) 307-9477, answered 24/7 in English or Spanish, or email info@styledbyalx.com. Our office address is 13048 SW 120th Street, Miami, FL 33186.
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account saves your details for next time and lets you view your orders and apply store credit.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, plus Shop Pay, Apple Pay and Google Pay. Shop Pay also lets you split your order into 4 interest-free installments.
Can I change or cancel my order after placing it?
Orders cannot be cancelled or changed once they are placed. Please check your order carefully before confirming.
Can you hold an item for me?
We do not hold items. Everything is first come, first served, so whatever is showing online is what is available.
How do I use a discount code?
Enter the code in the discount field at checkout before completing payment. We cannot apply a code to an order after it has been placed.
How do I know my order went through?
You will receive an order confirmation email straight away. A second email with tracking follows once your order ships.
Shipping and delivery
Do you offer free shipping?
Yes. Shipping is free on orders over $200 within the United States and Puerto Rico. Orders over $200 shipping to a Florida address upgrade to free express. There is no free international shipping at any order value.
How much is shipping in the United States?
Standard shipping within the United States is $14.95 and arrives in 5 to 7 business days. Orders shipping to a Florida address are $9.99. Everything over $200 ships free. All orders ship from Miami, Florida.
Do you offer express shipping?
Yes. Express delivery is available at checkout and takes about 3 business days within the continental United States. Florida orders over $200 ship free by express.
Do you ship internationally?
Yes, we ship worldwide. International orders ship with DHL eCommerce or DHL Express, and the rate is calculated at checkout based on your address and the weight of your order. International shipping is never free, at any order value. Any duties, taxes or customs charges are the customer's responsibility.
When will my order be processed?
Orders are processed and shipped within 2 to 5 business days of payment confirmation, excluding weekends and public holidays. Times are Eastern Time.
How long will delivery take?
Within the continental United States, standard delivery takes about 5 business days and express about 3 business days from the time the order ships. International delivery times depend on the carrier and the destination.
How do I track my order?
Once your order ships you will receive an email with a tracking number. Track it on the carrier's website using the link in that email.
Can I change my shipping address after ordering?
We cannot redirect an order once it is confirmed, so please double-check your address before you place it.
Delivery was attempted and I was not home. Is there a charge?
The carrier will re-attempt delivery at no charge up to two times. From the third attempt onward a redelivery fee applies.
My package says delivered but I never got it, or it is lost. What should I do?
First check your front door, side entrance, mailbox, garage, mailroom, package locker or front desk, ask household members, neighbors and building staff, and look at the carrier’s tracking page for a delivery photo. Allow 2 business days after a “Delivered” scan, since most packages turn up in that window. If it is still missing, or tracking has not updated in 7 or more days, submit our delivery investigation request. We review it within 1 business day and, when applicable, open the carrier and/or shipping insurance investigation for you. Investigations take about 8 to 15 business days, and approval or reimbursement is determined by the carrier or insurance provider.
My package arrived damaged or opened. What should I do?
Keep the box and all packaging, take photos of the outside, inside, items and shipping label, and submit the delivery investigation request within 48 hours of delivery so the claim can be filed inside the carrier’s window.
Local pickup
Do you offer local pickup in Miami?
Yes. Pickup orders are placed in a secure locker at 13048 SW 120th Street, Miami, FL 33186. Your order is ready within 24 hours on business days, and you will receive both a text message and an email telling you which locker to collect from.
When can I collect a pickup order?
The lockers are accessible 24 hours a day, 7 days a week. They are monitored by 24-hour camera surveillance and your package is labeled with your name, so please check the name on the package before you take it.
Returns and exchanges
What is your return policy?
You have 14 days from the delivery date to request a return, and 5 days after your return is approved to ship it back. Items must be unworn, in original condition with all original tags attached, and free of stains, odors, makeup or deodorant marks. All approved returns are refunded as store credit.
Do you refund to my original payment method?
No. All approved returns are refunded as store credit only, never back to the original card or payment method. Store credit is emailed to the address used at checkout and you apply it at checkout on your next order. Original shipping charges are not refunded.
Can I exchange for a different size or color?
We do not offer direct exchanges. Return the item for store credit within 14 days and place a new order for the size or color you want.
Is there a restocking fee?
Yes, a 5% restocking fee applies to returns.
Who pays for return shipping?
Customers in the United States and Puerto Rico can request a prepaid return label, and the cost of that label is deducted from the store credit issued. International customers pay their own return shipping. All returns must be sent with tracking.
Where do I send my return?
Once your return is approved, ship it with tracking to StyledbyALX Returns, 13048 SW 120th Street, Miami, FL 33186, United States.
Which items cannot be returned?
Jewelry, bodysuits, shapewear, swimwear, underwear, nipple covers and breast tape are final sale and cannot be returned or exchanged.
My item arrived damaged or defective. What do I do?
Email info@styledbyalx.com within 48 hours of delivery with photos of the item and the packaging, and we will make it right.
What happens if my return is rejected?
Returns that arrive stained, with makeup or deodorant marks, with odors, showing visible wear, or damaged or altered are rejected. A reshipping fee applies to send a rejected item back to you.
I received the wrong item or an item is missing. What do I do?
Email info@styledbyalx.com with your order number and a photo of what you received, and we will sort it out.
Sizing and products
How does your sizing run?
We carry many different brands and sizing is not consistent between them, so check the size chart on the product page before ordering. Our size guide is a general guide, not brand-specific. If you are between sizes on a particular piece, message us before ordering and we will help.
Do you sell matching mother and daughter outfits?
Yes. We carry mommy-and-me styles, including matching Alexandria Brandao jelly sandals in women's and kids' sizes.
Do you rent dresses?
We do not currently offer rentals. Everything on our site is for purchase.